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FREQUENTLY ASKED QUESTIONS

Find answers to the most frequently asked questions about eFuneral and planning and purchasing a funeral service below. If you don’t find the information you need, don’t hesitate to contact us or your chosen funeral services provider.

  • Do I have to prepay?
    Not necessarily. You may simply prepare a plan and select a provider and pass that information along to your loved ones. However, if you choose prepayment as the final step, your loved ones will have clarity about your funeral plans after you pass on and your prearrangement will be funded for the goods and services you select. If you choose to prepay, your funds will be placed in a secure funding vehicle in accordance with the law in your state.
  • What if I change my mind or need to change providers?
    One of the biggest advantages of prepaying through eFuneral is our extensive provider network. If you need to change your selected funeral services provider, send us a note at help@efuneral.com and we will help you find another provider. If you prefunded your prearrangement, you may move your prearrangement to another provider free of charge. Please note, the new provider may not honor the guarantees or prices of the original provider. If you have prepaid through eFuneral and change your mind altogether, carefully review the documentation associated with the secure funding vehicle as it may permit cancellation for a full refund within a certain time period.
  • Where does my money go when I prepay for my funeral with eFuneral?
    When you prepay for your funeral with a partner provider through eFuneral, your payment is secured through a secure funding vehicle regulated in accordance with the laws of your state.
  • Is my payment information secure?
    We have partnered with the leading payment gateway to provide secure payment services. They have been audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1. This is the most stringent level of certification in the payments industry.
  • Are there financial benefits to prepaying for my funeral?
    There are. By prepaying for your funeral, you can often benefit from a guaranteed funeral contract.
  • Is my data secure?
    Your information is stored securely by eFuneral. We use TLS 1.2 encryption to maintain your information and we never sell your information to third parties.For more information please review our privacy policy.
  • Do I have to prepay?
    Not necessarily. You may simply prepare a plan and select a provider and pass that information along to your loved ones. However, if you choose prepayment as the final step, your loved ones will have clarity about your funeral plans after you pass on and your prearrangement will be funded for the goods and services you select. If you choose to prepay, your funds will be placed in a secure funding vehicle in accordance with the law in your state.
  • What if I change my mind or need to change providers?
    One of the biggest advantages of prepaying through eFuneral is our extensive provider network. If you need to change your selected funeral services provider, send us a note at help@efuneral.com and we will help you find another provider. If you prefunded your prearrangement, you may move your prearrangement to another provider free of charge. Please note, the new provider may not honor the guarantees or prices of the original provider. If you have prepaid through eFuneral and change your mind altogether, carefully review the documentation associated with the secure funding vehicle as it may permit cancellation for a full refund within a certain time period.
  • Where does my money go when I prepay for my funeral with eFuneral?
    When you prepay for your funeral with a partner provider through eFuneral, your payment is secured through a secure funding vehicle regulated in accordance with the laws of your state.
  • Is my payment information secure?
    We have partnered with the leading payment gateway to provide secure payment services. They have been audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1. This is the most stringent level of certification in the payments industry.
  • Are there financial benefits to prepaying for my funeral?
    There are. By prepaying for your funeral, you can often benefit from a guaranteed funeral contract.
  • Is my data secure?
    Your information is stored securely by eFuneral. We use TLS 1.2 encryption to maintain your information and we never sell your information to third parties.For more information please review our privacy policy.
  • Do I have to prepay?
    Not necessarily. You may simply prepare a plan and select a provider and pass that information along to your loved ones. However, if you choose prepayment as the final step, your loved ones will have clarity about your funeral plans after you pass on and your prearrangement will be funded for the goods and services you select. If you choose to prepay, your funds will be placed in a secure funding vehicle in accordance with the law in your state.
  • What if I change my mind or need to change providers?
    One of the biggest advantages of prepaying through eFuneral is our extensive provider network. If you need to change your selected funeral services provider, send us a note at help@efuneral.com and we will help you find another provider. If you prefunded your prearrangement, you may move your prearrangement to another provider free of charge. Please note, the new provider may not honor the guarantees or prices of the original provider. If you have prepaid through eFuneral and change your mind altogether, carefully review the documentation associated with the secure funding vehicle as it may permit cancellation for a full refund within a certain time period.
  • Where does my money go when I prepay for my funeral with eFuneral?
    When you prepay for your funeral with a partner provider through eFuneral, your payment is secured through a secure funding vehicle regulated in accordance with the laws of your state.
  • Is my payment information secure?
    We have partnered with the leading payment gateway to provide secure payment services. They have been audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1. This is the most stringent level of certification in the payments industry.
  • Are there financial benefits to prepaying for my funeral?
    There are. By prepaying for your funeral, you can often benefit from a guaranteed funeral contract.
  • Is my data secure?
    Your information is stored securely by eFuneral. We use TLS 1.2 encryption to maintain your information and we never sell your information to third parties.For more information please review our privacy policy.
  • Do I have to prepay?
    Not necessarily. You may simply prepare a plan and select a provider and pass that information along to your loved ones. However, if you choose prepayment as the final step, your loved ones will have clarity about your funeral plans after you pass on and your prearrangement will be funded for the goods and services you select. If you choose to prepay, your funds will be placed in a secure funding vehicle in accordance with the law in your state.
  • What if I change my mind or need to change providers?
    One of the biggest advantages of prepaying through eFuneral is our extensive provider network. If you need to change your selected funeral services provider, send us a note at help@efuneral.com and we will help you find another provider. If you prefunded your prearrangement, you may move your prearrangement to another provider free of charge. Please note, the new provider may not honor the guarantees or prices of the original provider. If you have prepaid through eFuneral and change your mind altogether, carefully review the documentation associated with the secure funding vehicle as it may permit cancellation for a full refund within a certain time period.
  • Where does my money go when I prepay for my funeral with eFuneral?
    When you prepay for your funeral with a partner provider through eFuneral, your payment is secured through a secure funding vehicle regulated in accordance with the laws of your state.
  • Is my payment information secure?
    We have partnered with the leading payment gateway to provide secure payment services. They have been audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1. This is the most stringent level of certification in the payments industry.
  • Are there financial benefits to prepaying for my funeral?
    There are. By prepaying for your funeral, you can often benefit from a guaranteed funeral contract.
  • Is my data secure?
    Your information is stored securely by eFuneral. We use TLS 1.2 encryption to maintain your information and we never sell your information to third parties.For more information please review our privacy policy.
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