Funeral Director FAQs

Do you have questions about how eFuneral works? Below are questions frequently asked by funeral directors, along with our responses. Don't see your question listed on this page? Feel free to Contact Us at anytime.

• How does eFuneral help families?

  eFuneral makes it easy for undecided families to make more informed funeral planning decisions. With eFuneral, families can compare funeral homes based on a number of factors, including location, price, service options, and service quality.

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• How many funeral homes are in the eFuneral network?

  The number of funeral homes in our network grows each day. eFuneral’s network includes funeral homes from across the nation.  Since our launch in February 2012, we have focused on building our network of funeral homes in Cleveland and Columbus, Ohio – therefore, our network is larger in those areas.  

  Funeral homes may sign up for eFuneral no matter where they’re located.

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• How do funeral providers benefit from joining the eFuneral network?

  The eFuneral network offers funeral providers a simple and effective way to attract undecided families. With little risk and low costs, our service helps funeral directors increase their revenues and differentiate their services. eFuneral members are informed of leads, and they have the ability to respond to inquiries with service quotes, options, and reviews.

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• Does eFuneral offer a free membership for the eFuneral network?

  Yes!  eFuneral has a variety of membership options, including free memberships.  Free members of the eFuneral network are informed of leads and may respond to those individuals inquiring about their services. They may also maintain a comprehensive public profile page in our directory that may include images of their funeral home, their funeral home website, and a funeral home email address.

  A list of available membership options and corresponding marketing fees can be found here.

   

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• What are performance-based marketing fees?

  Free eFuneral network members only pay eFuneral when we bring an individual or family to your funeral home and they move forward with a funeral service.  We call this fee structure performance-based because you only spend money when we bring you business.

  To see a list of our prices, please click here.

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• Does eFuneral compete with my funeral home?

  No.  eFuneral was created for funeral directors with feedback from funeral directors, and our goal is to connect undecided families – those who don’t know where to go for their loved one’s funeral service – to the funeral providers that can best serve them.

  We enable funeral providers to gain visibility among these families, and we help funeral providers differentiate themselves  to undecided families.  

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• Is eFuneral similar to an online directory?

  While eFuneral’s website includes a directory, we are much more than a simple funeral home directory. Our online service helps families make more informed decisions by providing them with specific information about the funeral homes in their area and enables funeral directors to differentiate their funeral homes from others.

  Online directories typically provide only a list of funeral homes with phone numbers.  eFuneral provides much more information to families, including service quotes, options, and verified ratings and reviews, so they can make more informed decisions. 

  We provide contact details for most funeral homes across the nation in the directory section of the website so that families simply looking for contact information can quickly find the details they need.

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• I'm very busy, but I'm interesting in joining the eFuneral network - does it take a lot of time to use eFuneral?

  Signing up your funeral home location(s) takes just a few seconds.  Completing the rest of your profile – such as providing information about your funeral home for your public profile page, completing a rate sheet, and uploading your payment details – takes less than five minutes. And if you have any questions, we’re always here to help.

  After your profile is complete, you’ll begin receiving inquiries. You may chose our auto-response feature, or you may respond to each inquiry manually. If you decide to respond manually, once you have a saved rate sheet in your profile, you can simply choose to apply that information to your response and make changes as you see fit.  The process for responding to a quote takes only a couple of minutes.

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• How does the auto-response feature work?

  When enabled, the auto-response feature enables you to instantly and automatically respond to all inquiries that come in for your funeral home. We’ll send you a note letting you know when you’ve automatically responded to an inquiry. 

  This feature ensures that you can respond to families in a timely manner and will increase the likelihood of your funeral home being selected, as families are more likely to choose inquiries that they receive promptly.

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• What if I receive an inquiry when I’m performing a service?

  You’ll be notified of inquiries during all hours – even in the evenings.  To be sure that you respond in a timely manner, we encourage you to take advantage of our auto-response feature. 

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• Do you ensure that the ratings and reviews left for my funeral home are real?

  Unlike other review websites, we do not simply allow anybody to leave a rating or review for a funeral home on eFuneral.  Our verified ratings and reviews are a great way to differentiate your funeral home by service quality, rather than just cost alone.  We work hard to ensure that the ratings and reviews left are legitimate by only showing reviews which:

  1. Are left by individuals that inquired about your funeral home through eFuneral.com and then moved forward with a service in your funeral home;
  2. Are given to us through interviews with families, which we perform as a part of eFuneral Family Voice Assist; or
  3. Are collected from individuals that used your funeral home in the past and completed a phone or online eFuneral survey as part of eFuneral Family Voice.
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• Will it take a long time for me to build up reviews in my eFuneral network profile or Family Voice plug-in?

  In order to ensure that funeral homes can quickly build up their profiles and/or plug-ins, we offer Family Voice Assist reports. We will survey families who have used your services in the past to help you obtain valuable feedback that will differentiate your funeral home from others.

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• Do I need to be an eFuneral Network member to use Family Voice?

  No, you do not need to be an eFuneral Network member to use Family Voice. Any funeral may sign up at any time for eFuneral Family Voice. But when Family Voice users become eFuneral Network members, the ratings and reviews from their Family Voice plug-ins will automatically populate in their eFuneral Network accounts.

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• How will reviews and ratings of my funeral home get populated in my eFuneral Family Voice plug-in?

  There are three ways that ratings and reviews may be populated in your plug-in.

  1. For eFuneral Network members who are also Family Voice users, we collect ratings and reviews from the individuals who inquired about your funeral home through eFuneral.com and then moved forward with a service in your funeral home.
  2. For all eFuneral Family Voice users, we will collect ratings and reviews from individuals who have used your funeral home for their service. All you have to do is provide those individuals with our specific Family Voice survey phone number of link, and we’ll conduct the survey. 
  3. eFuneral Family Voice users may also populate their plug-ins through Family Voice Assist reports. Funeral directors simply provide us with a list of individuals they’ve served in the past year, and we’ll walk them through a brief survey covering several aspects of the service they received.
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• I want to use eFuneral Family Voice, but can you limit what's featured on my website to just ratings of my funeral home?

  Yes. eFuneral Family Voice users may opt to feature only their funeral home ratings, only their funeral home reviews, or both their funeral home ratings and reviews.

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• Can eFuneral Family Voice users respond to those individuals who have rated or reviewed their home?

  Yes. All Family Voice users have the opportunity to respond to each and every rating and review regarding their funeral home.

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• What kinds of questions are asked through eFuneral Family Voice and Family Voice Assist?

  We ask a wide range of questions in order to get comprehensive feedback from those individuals who have used your funeral home in the past. Our surveys include questions relating to your facilities and equipment as well as your staff. We also ask questions regarding the individuals’ feedback on the overall service received.

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